Question 1

How can I contact MyPitchDecks customer support?

Accepted Answer

You can contact MyPitchDecks customer support by email at support@mypitchdecks.com, by phone at +1-855-PITCH-DECK, or through our contact form on this page. Our support team is available Monday-Friday, 9 AM - 5 PM EST.

Question 2

What are MyPitchDecks support hours?

Accepted Answer

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Technical support is available 24/7 via email at tech@mypitchdecks.com for urgent issues.

Question 3

How quickly will I receive a response?

Accepted Answer

We aim to respond to all inquiries within 24 business hours. Most support requests are answered within 4-6 hours during business hours. Urgent technical issues receive priority response.

Question 4

Can I get help with creating my pitch deck?

Accepted Answer

Yes! Our support team can help you with technical issues, account questions, and guidance on using our AI pitch deck generator. For personalized pitch deck consultation, we offer premium support packages.

Question 5

Do you offer phone support?

Accepted Answer

Yes, you can reach us by phone at +1-855-PITCH-DECK during business hours (Monday-Friday, 9 AM - 5 PM EST). For after-hours support, please email support@mypitchdecks.com.

Question 6

What information should I include in my support request?

Accepted Answer

Please include your account email, a detailed description of your issue or question, any error messages you've received, and screenshots if applicable. This helps us resolve your issue faster.

Question 7

Is there a support email for sales inquiries?

Accepted Answer

Yes, for sales and partnership inquiries, please email sales@mypitchdecks.com. Our sales team will respond to discuss subscription options, enterprise plans, and partnership opportunities.

Question 8

Do you provide international support?

Accepted Answer

Yes! We provide support to customers in 15+ countries including the US, UK, Canada, Australia, New Zealand, Singapore, India, and more. All support is provided in English via email, phone, and our contact form.

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